 | What is the upgrade policy for WebSite-Watcher? | |
 | More information can be found at
http://www.aignes.com/helpdesk/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=45
and
http://www.aignes.com/upgrade_policy.htm |
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| Technical support by e-mail | |
| We always endeavors to respond to usage questions or bug reports in a timely manner. We offer free Technical Support by e-mail with our great support ticketing system or in the support forums.
For customers with a special maintenance agreement it is ensu |
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| Can I get a refund? | |
| Before purchasing one of our tools, you are strongly encouraged to evaluate it by using the trial version. All products can be evaluated for a period of 30 days without a purchase.
In the event you encounter a problem with the product, please contact our |
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| Differences between Basic, Personal and Business Edition | |
| The Basic Edition and Personal Edition are for personal use only, the Business Edition for all other cases. The available editions also provide a different set of features.
For the Basic Edition and Personal Edition, the customers first and surname is us |
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| Is it possible to upgrade from the Basic Edition to the Personal Edition? | |
| Yes, upgrading to a higher edition is always possible, you have to pay only the difference in that case.
Contact us by submitting a Support Ticket and provide us with your license information. Then you'll get further instructions.
http://www.aignes.com |
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| What's the price in US$? / USD | |
| Since our company is located in Austria, the official prices are listed in EUR.
The reseller of our products however offers a way to convert the official prices into other currencies.
Open the direct order links in our online shop, then change the |
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| I haven't received the license key yet, what's the current status of my order? | |
| WebSite-Watcher is sold via the reseller ShareIt. Login to the ShareIt Customer Care Center where you can see the status of your order.
http://shareit1.element5.com/ccc/?publisherid=14731&language=english
If you don't have a password, then please contac |
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| I have lost my license key. Must I register again? | |
| No, there are two ways how you get your license again:
1. Login to the ShareIt Customer Care Center where you can download the license key immediately
http://shareit1.element5.com/ccc/?publisherid=14731&language=english
2. Contact us by submittin |
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| Can I place a purchase order? | |
| As a corporate client, you can generally order using a purchase order. We do not accept purchase orders from private customers.
More details are offered directly by our reseller ShareIt at
http://shareit1.element5.com/ccc/?publisherid=14731&language=en |
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| Can I obtain a written quote? | |
| Yes, you can request a written quote directly from the reseller ShareIt.
More details can be found at:
http://shareit1.element5.com/ccc/?publisherid=14731&language=english&cccid=[DASID_3743]
The contact address can be found at:
http://shareit1.element5. |
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| Must the license be paid yearly or is it a one-time fee? | |
| The software itself never expires and you can use it as long as you want. Only the ability to update to higher versions expires. Updates can be downloaded and installed for free within one year of original purchase.
Details:
1. The in |
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| Can I install and use WebSite-Watcher on multiple PCs with a single license? | |
| Yes, you buy a single-user license, you can install and use WebSite-Watcher on more than one computer.
As long as you are the only person who works with WebSite-Watcher you can use it on as many PCs as you want.
Additional persons require addition |
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| I have ordered two licenses, but only received one key! | |
| If you have ordered multiple license, you'll get only a single license key that is valid for all ordered licenses.
You can see the number of bought licenses in the About box of WebSite-Watcher. |
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